Nevertheless, Terry claimed that if the issue was not fixed, it could lead to potential loss of data including emails, personal files and financial data. However, the alleged issues involved benign junk files and folders, none of which contained viruses or malware, Microsoft said.
#Microsoft omnitech support full
When allowed to do this, Terry took over full control of the computer and claimed that the Windows file system modules were "corrupted due to the presence of polymorphic infections and other harmful viruses," claiming to have found 75 issues of concern. While visiting, one of the sites operated by CFS, a Microsoft investigator was connected with a technician called Terry who asked to remotely access the investigator's computer. In each case, Microsoft used a computer that its experts confirmed did not contain malware, viruses, or any other harmful computer files or programs, according to the complaint. To get a grip on how these scammers operate, Microsoft conducted multiple test calls and online chat sessions with representatives of websites owned by CFS. The companies were charged with misusing Microsoft's name, registered trademarks and service marks in connection with the provision of phony tech support services. It also specializes in tech support outsourcing. Omnitech is a name used by Customer Focus Services (CFS), which according to its website is a pioneer in Indian offshoring and call-center outsourcing. District Court for the Central District of California against a California company trading as Omnitech Support, and related companies, for unfair and deceptive business practices and trademark infringement, Microsoft said Thursday. In an attempt to stop the scammers, Microsoft filed a civil lawsuit with the U.S. citizens fall for the scams once contacted, causing them to suffer approximately $1.5 billion in financial losses each year. According to a survey issued by Microsoft, over one-third of U.S. Since May 2014 alone, Microsoft has received over 65,000 customer complaints regarding fraudulent tech support scams.
The scammers often offer to deal with it for a fee.
companies it said are involved in fake tech support scams.įor years, people have been receiving calls from companies pretending to be official Microsoft tech support staff, who try to convince the victim that their computer is infected with a virus. In a first strike, Microsoft sued several U.S.
Microsoft is finally cracking down on scammers who offer to fix non-existent computer problems for hundreds of dollars.
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